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Alan Brunacini
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Fire Department Based Customer Service
This program outlines how to treat those who receive our service as customers rather than victims. This approach creates the need for us to integrate the professional service delivery we have traditionally extended with an increased understanding of what Mrs. Smith is going through personally on the typical bad day she is having when she needs our service. A number of internal organizational performance improvement issues will be discussed that create an increased customer service awareness on the part of both bosses and workers.
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Send your question to Bruno today! |
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